Community Closing Network, LLC (CCN) and its subsidiary agencies, including Community Title Network, Continental Title Group, Real Estate Title & Escrow, and Homesale Settlement Services, recently obtained independent third-party American Land Title Association (ALTA) Best Practices certification.
CCN enlisted the assistance of national certified public accounting and management consulting firm PYA, P.C. (PYA) to perform the independent third-party certification.
The decision to pursue independent certification for its subsidiary agencies was based on the company’s recognition that customer service has evolved and continues to change at a faster pace. CCN CEO Michael Ridgway said such an investment in the certification process shows realtors, lenders, and consumers how dedicated CCN is to the highest level of customer service, which now includes the promise of security when handling their personal information and their money.
“We strongly believe that to be the best title service partner to real estate professionals, lenders, and consumers today, independent proof of our providing data security and compliance with ALTA Best Practices is an absolute requirement,” said Ridgway. “Self-certification is not a good enough standard for us. Proving we are truly optimized in all seven pillars of ALTA Best Practices by a nationally recognized group like PYA puts us above virtually every other title agency in our markets.”
Industry regulators have recently increased their demands for protective measures throughout title and settlement procedures. ALTA created the Best Practices Framework to help title and settlement agents prepare policies and procedures to protect lenders and consumers. Best Practices certification comes after a rigorous third-party assessment covering all areas of title and settlement services, including licensing, escrow trust accounting controls, privacy and information security, written policies and procedures, liability and fidelity insurance confirmation, and guidelines for customer relationship management.
CCN chose to be certified by the professionals at PYA because they are among “the most qualified firm in our industry to offer the rigorous certification process,” according to Ridgway. “We are truly committed to being the leading title provider in our markets in serving and protecting our customers.” Ridgway added, “Our mortgage-lending clients have already provided an extremely favorable response to our work with PYA; the overall rigorous certification process; and most importantly, our achieving such a high-value independent certification.”
For more information, visit the CCN website, www.ccnetllc.com.
Community Closing Network, LLC, offers a full and comprehensive platform of services to title agencies and agents. CCN’s subsidiary title agencies: Community Title Network, Continental Title Group, Real Estate Title & Escrow, and Homesale Settlement Services, provide title and settlement services to realtors, lenders, and consumers throughout Maryland; Delaware; Washington, DC; and Virginia leveraging the CCN platform.
Following the vision of its co-founder and CEO, Michael Ridgway, and his 32 years of setting the standard in his markets as a “value-add partner” to realtors, lenders and builders in settlement services, the CCN family of title agencies is quickly being recognized as an innovation hub in providing cutting-edge customer service to all stakeholders in the real estate closing process, by introducing customer service solutions through technology and data security. For more information about how title agencies and title agents can leverage the CCN platform, contact Michael Ridgway at firstname.lastname@example.org or visit www.ccnetllc.com.
For over three decades, PYA, P.C., a national professional services firm providing management consulting and accounting, has helped its clients navigate and derive value amid complex challenges. PYA serves the title industry with a comprehensive list of offerings, including: ALTA Best Practices implementation and assessment; strategic planning; mergers and acquisitions; tax compliance; and regulatory compliance.
PYA’s steadfast commitment to an unwavering client-centric culture has served the Firm’s clients well. PYA is ranked among INSIDE Public Accounting’s “Top 100” Largest Accounting Firms. PYA affiliate companies offer clients world-class data analytics, professional real estate development and advisory resources, comprehensive claims audits for self-insured Fortune 500 companies, wealth management and retirement plan administration, and business transitions consulting.
PYA assists clients in all 50 states from offices in Atlanta, Kansas City, Knoxville, Nashville, and Tampa. For more information, please visit http://www.pyabestpractices.com or call us at (800) 270-9629.